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Terms and Conditions

About Your Gift Card

The dollar value purchased on your TicketsWest gift card is a prepayment only for the goods and services of participating locations.  No credit card, credit line, overdraft protection or deposit account is associated with a TicketsWest gift card.  Unless otherwise required by law or permitted by this agreement, any amount on your TicketsWest gift card is nonrefundable and may not be redeemed for cash.  No interest, dividends or any other earnings on funds deposited to a TicketsWest gift card will accrue or be paid or credited to you by TicketsWest.  The value associated with the TicketsWest gift card is not insured by the Federal Deposit Insurance Corporation (FDIC).

We reserve the right not to accept any TicketsWest gift card or otherwise limit use of a TicketsWest gift card if we reasonably believe that the use is unauthorized, fraudulent, or otherwise unlawful.

Fees and Expiration of Card Balances

TicketsWest does not charge any fees for the issuance, activation or use of your TicketsWest gift card.  Your TicketsWest gift card has no expiration date.

Receipts and Statements

Cardholders are not sent statements of itemized transactions from a TicketsWest gift card.  You can check the balance of your TicketsWest gift card or review recent transactions on your TicketsWest gift here.  When you use your TicketsWest gift card, you will receive a receipt for your purchase.  The receipt will indicate that the purchase was made using a TicketsWest gift card; you should keep you receipts and ensure your account balance is correct.

Billing Errors, Corrections

We reserve the right to correct the balance of your TicketsWest gift card account if we believe that a clerical, billing or accounting error occurred.  If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your TicketsWest gift card, please email us.  We will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation.  If no error was found, we will communicate an explanation.  We shall have no liability for any billing error unless you provide us notice within 60 days of the date of the transaction in question.  You should monitor your transactions and account balances closely.

Liability for Unauthorized Transactions

Because your TicketsWest gift card is used like cash for purchases from TicketsWest, you are responsible for all transactions associated with your TicketsWest card, including unauthorized transactions.  However, if your TicketsWest gift card is lost, stolen, or destroyed, the card can be replaced with the balance remaining on it at the time of your email.

If your TicketsWest gift card becomes lost, stolen, or damaged, you should contact us immediately via email.  Your TicketsWest gift card balance is only protected from the point in time you notify us that your TicketsWest gift card is missing.  We will freeze the remaining balance on your TicketsWest gift card at the time you notify us and will load that remaining balance on a replacement TicketsWest gift card.

Privacy Statement

For information concerning how we collect, use and disclose information concerning TicketsWest purchases, you should refer to our privacy statement.

Changes to This Agreement

We may amend the terms of this agreement at any time, including any rights or obligations you or we may have.  We will post the terms to the modified agreement on our website.  As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised agreement to our website or as otherwise stated in our notice to you.  Unless we state otherwise, the chance, addition or deletion will apply to your future and existing TicketsWest gift card(s).  You are deemed to accept the changes, additions or deletions if (1) you do not notify us to the contrary in writing within 20 days of the date of our notice or such other time specified in the notice, or (2) you use your TicketsWest gift card after such notice period.  If you do not accept the changes, additions or deletions, your TicketsWest gift card will be cancelled and any amounts remaining on your TicketsWest gift card will be refunded to you.

Cancellation of This Agreement

We may suspend or terminate this agreement and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability.  Termination may result from your fraudulent or unauthorized use of the TicketsWest gift card.  If we terminate this agreement without cause, we will refund the balance of your TicketsWest gift card less any amounts that you may owe us.

Inquiries or Questions

If you have any questions regarding this agreement or your TicketsWest gift card, please email us at


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