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Privacy Policy

At TicketsWest we value your loyalty and are committed to safeguarding your personal information. This Privacy Policy provides insight into our practices relating to the security and usage of your data. As you read this policy, know that your concerns are our concerns and we will always treat your data with the utmost care and respect.

TicketsWest Privacy Policy

We understand that your privacy is important. This Privacy Policy identifies the types of information we collect, how we use your information, and what options you have regarding these practices.

Who We Are

TicketsWest.com, Inc., is the entertainment segment of Red Lion Hotels Corporation. Established over 30 years ago, the Red Lion brand is regionally recognized and is particularly well known in the western United States, where its hotels are located. The corporation is a NYSE-listed hospitality and leisure company originally established in the state of Washington in 1978.

This Privacy Policy applies to our interactions with you through TicketsWest activities; the Red Lion Privacy Policy (located here) applies to other interactions you may have with the Red Lion Hotels Corporation.

Information We Collect

We collect personal information through our website in order to provide you with the ticketing and venue services you request. By interacting with our website and submitting your information you consent to our collection and use of such data. We collect personal information when:

  • You sign up as an online customer and/or complete a purchase;
  • You inquire about our services; and when
  • You sign up to receive our newsletter

Other actions you take, such as applying for employment with us, may cause personal information to be collected by Red Lion Hotels Corporation. In those instances, the Red Lion Privacy Policy applies.

The types of personal information we collect may include your name; company name; financial information; home, business or billing address; home, business, or mobile phone number; fax number; email address; birth date; usernames and passwords; and information designed to recover a lost password.  We may also track geographical information based on your web browsing activity (to better serve you with announcements of events in your area), although this is not usually deemed "personal" information.

Technology, Storage and Security

We use various technologies to collect and analyze information about your activity on our website, including “cookies” and pixel tracking. A cookie is a small text file that is stored on your computer and saves information about your activity on the website. In some instances personal information (such as your email address) may be embedded in a cookie when you visit our site. You may choose to disable cookies in your browser, but please note that doing so may affect your ability to properly interact with our website. Pixel tracking is a method used in conjunction with web sites to collect information about browsing activity. Pixel tracking does not involve the storing of any data on your computer.

We may also partner with third party companies to display advertisements for TicketsWest while you are browsing other internet sites. These companies may use cookies or similar technologies to gather information about your browsing history and place browser based advertisements for TicketsWest on other websites you visit.

Finally, TicketsWest’s ticketing platform works in conjunction with third party technology providers, including a data storage and management system operated by a third party whose data centers are PCIDSS and SAS70 compliant, representing the highest level of accredited privacy and data protection. TicketsWest manages and controls this data, including your personal information.

How We Use the Information

In order to maintain a high level of customer service, we may use your personal information to:

  • Provide you with products and services that you request (e.g. to complete a purchase);
  • Process your financial information to complete a purchase;
  • Communicate with you about your TicketsWest membership;
  • Send you announcements, program updates, and special offers and promotions for our products and services or third party products and services;
  • Improve our services and website content via market research, such as customer feedback surveys; and to
  • Improve your overall TicketsWest experience.

At any time you may opt-out of receiving marketing communications from us via the links provided in each email or survey, by calling our customer service center, and by managing your account at TicketsWest.com. Please note that we may still communicate with you for non-marketing purposes, such as to inform you that a program has been rescheduled or cancelled.

Third Party Access to Personal Information

We do not sell, rent or otherwise provide your personal information to third parties. We do partner with a third party company (described above) that sends communications at our express direction on behalf of TicketsWest. Based on your preferences, we may share your personal information (such as your email address) with this company in order to facilitate our communications with you. In addition, we contract with event-related third parties (venues, artists, promoters, agencies, and so forth) who may have access to your personal and demographic information for specific events with which these third parties are associated. We are not responsible for how these event-related third parties use your information; you should contact these parties and review their privacy policies to understand how they use your information.

We will share your information as required by law or if we deem it necessary to protect ourselves or our legal interests. For example, we might be required by Court Order to disclose your personal information.

Links to Third Party Websites

Our website may contain links to third party websites. These links are provided for your use and we are not responsible for the privacy practices or the content of such third party websites.

Children Under the Age of 13

We do not sell products or services for purchase by children under the age of 13. Moreover, except where required by law, we do not knowingly collect personal information from persons under the age of 13. If you believe a person under the age of 13 has submitted personal information through our website, please contact us so we may remove their information from our database and email marketing campaigns.

Comments or Questions

If you have any questions about this Privacy Policy please contact:

TicketsWest.com, Inc. | 201 W. North River Drive | Spokane, WA  99201 | Info@TicketsWest.com

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